Shipping policy
Shipping Policy
Last Updated: September 10, 2026
At VINSKYN, we are committed to processing and delivering your orders safely and as quickly as possible. This Shipping Policy explains how your order is processed, dispatched and delivered.
1. Order Processing
- All orders are generally processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During product launches, promotional campaigns, festive periods or periods of exceptionally high order volume, processing and dispatch may take slightly longer.
- Once your order has been dispatched, you will receive a shipping confirmation along with the available tracking details.
Please ensure that the shipping address, contact number and other delivery details provided at checkout are accurate and complete. VINSKYN may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
2. Domestic Delivery Timeline – India
Estimated delivery timelines within India are as follows:
- Metro Cities: 2–4 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimated and not guaranteed. Actual delivery times may vary depending on the destination, courier partner, weather conditions, public holidays, operational disruptions, high order volumes or other circumstances beyond our reasonable control.
In exceptional circumstances, deliveries may take longer than the estimated timelines.
3. International Delivery Timeline
We may offer international shipping to selected countries and locations, subject to product availability, shipping service availability and applicable laws and regulations.
Estimated international delivery timelines are:
- Standard International Shipping: 7–15 business days
- Remote or Extended International Locations: 10–20 business days
International delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, local postal or courier services, public holidays, weather conditions, import procedures and other circumstances beyond our reasonable control.
Customs clearance may result in additional delays after the shipment reaches the destination country.
4. International Duties, Taxes and Customs
For international orders, the customer may be responsible for any customs duties, import taxes, local taxes, handling fees or other charges imposed by the destination country.
Such charges, if applicable, are generally not included in the product or shipping price unless specifically stated at checkout.
VINSKYN does not control customs procedures or the charges imposed by the destination country's authorities.
Customers are responsible for ensuring that the products ordered can legally be imported into their country and for complying with applicable local import requirements.
If an international shipment is refused, held or returned due to customs restrictions, import regulations, incorrect information or the customer's inability or refusal to pay applicable duties or taxes, additional charges or deductions may apply, where permitted by applicable law.
5. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- International shipping charges may vary depending on the destination, shipment weight, package dimensions and shipping service selected.
- Free shipping may be offered during selected promotional campaigns and will be subject to the terms and conditions applicable to that offer.
- Any applicable shipping charges will be communicated to you before your order is placed.
6. Order Tracking
Once your order has been dispatched, you may receive:
- Shipping confirmation via Email and/or SMS
- Tracking number or tracking ID
- Courier or delivery partner details
- Tracking link, where available
You can use the tracking information provided to check the status of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
For international shipments, tracking information may vary depending on the courier and destination country's local delivery service.
7. Delivery Attempts
Our courier or delivery partner may make multiple delivery attempts depending on their delivery process.
Please ensure that someone is available to receive the package at the delivery address provided at checkout.
If an order cannot be delivered due to an incorrect address, incorrect contact details, recipient unavailability, refusal to accept the package, or other reasons attributable to the customer, additional delivery attempts or charges may apply, where applicable.
If a shipment is returned to VINSKYN due to circumstances attributable to the customer, we may contact you regarding the next steps.
8. Damaged or Tampered Packages
We take care to pack your order securely. However, if your package appears visibly damaged, opened or tampered with at the time of delivery, we recommend that you:
- Refuse to accept the package, where possible; or
- Record a complete, continuous unboxing video from the time the package is received until the product is fully unpacked.
Please contact us as soon as possible if you receive a damaged, tampered or incorrect order.
For damaged, incorrect or defective products, please refer to our Refund & Cancellation Policy for eligibility and the required documentation.
9. Delayed or Undelivered Orders
If your order has not been delivered within the estimated delivery timeframe, please contact us using the details provided below with your Order Number.
We will coordinate with the relevant courier or delivery partner and make reasonable efforts to assist you in locating your shipment.
VINSKYN shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural events, severe weather, strikes, public disturbances, government restrictions, customs delays, courier disruptions, technical issues or other unforeseen circumstances.
10. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address changes can only be accommodated before the order is dispatched and are subject to feasibility.
Once an order has been dispatched, we may not be able to change the delivery address.
11. Contact Us
For any shipping-related questions, delivery concerns or assistance with your order, please contact us with your Order Number:
Email: support@vinskyn.com
Phone: +91 9205141122
Our customer support team will review your request and assist you as soon as reasonably possible.
12. Policy Updates
VINSKYN may update or modify this Shipping Policy from time to time to reflect changes in our shipping processes, courier arrangements, services or applicable requirements.
Any updated version will be published on this website with the revised “September 10, 2026” date.