Refund policy

Refund & Cancellation Policy

Last Updated: September 10, 2026

At VINSKYN, we take great care to ensure that your products are packed securely and delivered to you in excellent condition. Due to the hygienic nature of skincare and body care products, we do not accept returns or exchanges of products that have been opened or used.

However, if you receive a damaged, incorrect or defective product, we are happy to assist you with a replacement or refund, subject to the terms below.

1. Replacement Eligibility

You may request a replacement if:

  • You receive a product that is damaged in transit.
  • You receive a product different from the one you ordered.
  • You receive a product that is defective or has a manufacturing issue.

To be eligible for a replacement, you must contact us within 48 hours of delivery.

When contacting us, please provide:

  • Order Number
  • Clear photographs of the product and packaging
  • A complete, continuous unboxing video showing the package from the time it is received until the product is fully unpacked
  • A clear description of the issue

The unboxing video is required to help us verify damage, missing items, tampering or incorrect products. In the absence of a complete unboxing video, VINSKYN reserves the right to decline the replacement or refund request.

All replacement requests are subject to verification and approval by VINSKYN.

2. Non-Returnable Products

Due to hygiene and product-safety considerations, we do not accept returns or exchanges in the following cases:

  • The product has been opened or unsealed.
  • The product has been used or partially used.
  • The product or packaging has been damaged after delivery due to handling, storage or use by the customer.
  • The product was purchased as part of a clearance or final-sale offer, unless the product was received damaged, incorrect or defective.
  • The customer has changed their mind or no longer wishes to use the product.
  • The product does not suit the customer's individual skin type or preference.

We encourage customers to review the product details and ingredients carefully before placing an order.

3. Refund Process

If a refund is approved by VINSKYN, the refund will be processed to the original payment method used to place the order, wherever possible.

Approved refunds will generally be processed within 5–7 business days after approval.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway or other payment service provider.

Shipping or delivery charges, if any, are non-refundable, unless the issue occurred due to an error on our part, such as dispatching an incorrect product or delivering a product that was damaged in transit.

4. Replacement Process

Where a replacement is approved, VINSKYN will arrange for the replacement product to be dispatched, subject to product availability.

If the same product is unavailable, VINSKYN may, at its discretion, offer an alternative resolution, including a refund.

Customers may be required to return the affected product if requested by VINSKYN. Where a return is requested due to a verified issue attributable to VINSKYN or the delivery process, we will provide the applicable return instructions.

5. Order Cancellation Policy

Orders may be cancelled only before they are dispatched.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided on our website.

Once an order has been dispatched or handed over to the shipping or delivery partner, cancellation requests cannot be accepted.

If a cancellation request is successfully processed before dispatch, the applicable refund will generally be processed within 5–7 business days.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway or other payment service provider.

6. How to Contact Us

For refund, replacement or cancellation requests, please contact us with your Order Number and relevant details of your request.

Email: support@vinskyn.com
Phone: +91 9205141122

Our customer support team will review your request and assist you in accordance with this Refund & Cancellation Policy.

7. Policy Updates

VINSKYN reserves the right to update or modify this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services or applicable laws.

Any updated version will be published on this website with the revised “September 10, 2026” date.

 

 

Grievance Officer details
This is the biggest outstanding item. The E-Commerce Rules require an e-commerce entity to have a grievance-redressal mechanism and display the required grievance-officer information. 

As ULIFE SCIENCES GLOBAL PRIVATE LIMITED has already appointed the relevant person, GeoWeb need to add:

Grievance Officer: Urvashi Handa
Designation: Director ULIFE SCIENCES GLOBAL PRIVATE LIMITED
Email: urvashi@vinskyn.com
Phone: +91 99205141122